Return and Exchange Policy

We hope you love your items but if you don't, please proceed to follow the instructions below.

Soul Active Wear offers a 30-day return window for an exchange or a full refund (excluding the initial shipping fee if applicable) on undamaged goods with the exception of underwear and swimwear. Underwear, swimwear and any item on sale are final sale. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for an exchange or refund.

Customers are responsible for all return shipping fees. Please only use USPS or UPS to ship your items back. Use our Return Portal to process all returns & to receive important shipping instructions. We will not accept any returns past 30 days (from delivery), no exceptions. If we receive your return past 30 days, we will decline the package and have it shipped back to you. Customers have 30 days to purchase, try on the items, and decide if they want to keep them or not. Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.